Return & Refund Policy

1. Return Eligibility

Unopened and unused products may be returned within 14 days of delivery. Items must be in their original packaging, with all seals intact. Opened, used, or damaged products are not eligible for return. Sale items and gift cards are final sale and cannot be returned.

2. How to Initiate a Return

To initiate a return, please contact our team at theqaashservice@gmail.com with your order number and reason for return. Our team will review your request and provide return shipping instructions within 2 business days. Please do not ship items back without prior authorization.

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to a QAASH error.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

6. Contact

For any return or refund inquiries, please contact us at theqaashservice@gmail.com or through our Contact page.